home basket account faq

Welcome to FSMegamall.com. FSMegamall.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at FSMegamall.com, you accept these conditions. Please read them carefully. In addition, when you visit or purchase from any business affiliated with FSMegamall.com, whether or not included in the FSMegamall.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Please review our Privacy Notice, which also governs your visit to FSMegamall.com, to understand our practices.

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright WOFS.com Sdn. Bhd. and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with FSMegamall.com or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of WOFS.com is strictly prohibited.

Copyright Complaints
FSMegamall.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please mail us at customerservice [at] fsmegamall.com.

Return Policy
All goods sold are non-returnable. Please inspect your order immediately upon arrival. Sign on the delivery slip to accept your purchase, only after you are completely satisfied with it.

Replacement of Goods
If you are not satisfied with your Feng Shui purchase, promptly request for a replacement. To do this, please email our Customer Service Department at customerservice [at] fsmegamall.com. Please return the merchandise in its original condition upon delivery and contact us within 72 hours to request for a replacement.

Import Duties
Import duties may be charged by your local customs office for your purchase. You may want to contact your local customs office to find out what the charge is (if any) and its policies. Any duties incurred shall be paid by you.

Cancellation Policy
A cancellation fee of 50% will be imposed. There will be no refunds on shipping charges. Orders can only be cancelled if they have not yet been shipped out. Kindly email us directly at customerservice [at] fsmegamall.com to cancel your order.

Missing Orders
We do not accept claims for missing orders, 15 days after you placed your order. If you have not received your order within this period, please contact us immediately to check on the status of your order. Standard Shipments arrive in about 7-10 working days. We do not Guarantee any shipments made to P O Box addresses. If you believe that delivery is severely overdue, please send our Customer Service Department an email at customerservice [at] fsmegamall.com and we will take appropriate action. (Please include the Order Number).

Damaged Goods
Most of our deliveries are via United Parcel Service (UPS). Damage is unlikely; but in any case, please check your order upon delivery and accept your purchase ONLY if the goods arrive in good condition. If the goods are damaged, do NOT accept delivery of the purchase and contact us immediately at customerservice [at] fsmegamall.com. A representative will resolve any problems regarding defective, damaged or incomplete shipments.


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