The payment of my order was declined. What should I do?

It is likely that your credit card is blocked from making payment online with companies based outside your country. We are based in Kuala Lumpur, Malaysia. Please call your bank to verify on this matter. Once you have called your bank, you can try making payment again through "Your Account" under "Orders".

I received payment processing error. What should I do?

Please do not worry as you won't be billed. You can try making payment for your order through "Your Account" under "Order History". Click "Make Payment" button to enter your payment details again. If the payment is not successful again, contact our customer service team via the contact form and we will get back to you in within 24 hours.

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